Does Your CRM Support Team Respond Quickly Enough When You Need Help?
Imagine this scenario: your CRM system encounters a technical issue, and you urgently need support to keep your sales operations running smoothly. You submit a support ticket and wait. And wait. One operator recently shared a concerning experience where it took over four weeks to receive a response from their CRM provider’s support team. The reason? Their UK-based support manager was ill, and nobody at the company’s home office in the USA had stepped in to cover. For four weeks, their sales effort was effectively hampered, with no resolution in sight.
What would you do if that happened to your business? Timely follow-up with prospective residents and their families is crucial, such delays could prove catastrophic. Lost opportunities, frustrated sales teams, and damaged relationships with potential customers are just some of the consequences of inadequate technical support.
The LivingMetrics™ Difference: UK-Based Support When You Need It
This nightmare scenario simply doesn’t happen for LivingMetrics™ customers. The platform’s UK-based support team is available during UK business hours to provide immediate assistance with technical support, training, and expert advice on integration and AI automation. Provided by Lead Intuition, the LivingMetrics™ support team works closely with clients to ensure the smooth running of their CRM, understanding that responsive support isn’t just a nice-to-have, it’s essential for maintaining sales momentum and operational efficiency.
When you partner with LivingMetrics™, you’re not just getting a sophisticated CRM system; you’re gaining a dedicated support team that speaks your language, operates in your time zone, and understands the unique challenges facing Later Living operators in the UK market.
Beyond Support: The Comprehensive Benefits of LivingMetrics™
While responsive technical support provides invaluable peace of mind, LivingMetrics™ delivers far more than just excellent customer service. The platform offers a comprehensive suite of features specifically designed for the Later Living sector:
Sales Pipeline Configured to the way you work
LivingMetrics™ adapts to your existing sales processes rather than forcing you to change how you work, ensuring seamless adoption across your team.
Web Tracking
Monitor prospect engagement with your website to gain valuable insights into their interests and readiness to make decisions.
Built-in Call Tracking
With call recording, call transcription and AI generated call summary. Keep complete records of all telephone communications, ensuring nothing falls through the cracks and enabling effective follow-up.
Complete Buyer’s Journey Including All Influencers
Track not just the primary decision-maker but all family members and influencers involved in the decision, reflecting the reality of how these important choices are made.
Video Management and Recording
Store and organise virtual tour recordings and video communications, increasingly important tools in the modern sales process. LivingMetrics™ automatically creates a GIF so you can drag videos into customer emails to enhance engagement.
Full Range of Sales Enablement Tools
Equip your team with powerful tools that speed them through daily tasks, from automated appointment scheduling, call dialing and voice follow-ups to templated communications and sequences.
Task Management
Assign, track, and manage tasks across your sales team, ensuring every follow-up action is completed on time and nothing is overlooked in the customer journey.
Community Status Through Comprehensive Inventory
Maintain detailed inventory for both sales and rentals, as well as care environments, giving you complete visibility of availability across your community.
Total Individual and Team Accountability
Access a full reporting suite that provides transparency into individual and team performance, enabling data-driven decision-making.
Integration with ActiveDEMAND
Seamlessly connect with ActiveDEMAND, the leading marketing automation platform for the Later Living sector, creating a powerful end-to-end sales and marketing solution.
Experience the Peace of Mind You Deserve
LivingMetrics™ is available for Later Living operators in the UK exclusively through Lead Intuition, who provide both the platform and the dedicated support and training that makes it successful. If you’re ready to experience CRM support that actually supports your business, and access a platform built specifically for your sector, contact hello@leadintuition.co.uk or visitleadintuition.co.uk/livingmetrics-crm to discover how LivingMetrics™ can transform your sales operations while giving you the peace of mind that expert help is always just a phone call away.