Lead Intuition Blog

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Building meaningful connections with prospective residents requires more than just traditional phone calls and brochures. Emma Richardson, a dedicated sales consultant at Pier Place Retirement Village, recently discovered the power of personal video communication which can be recorded without even leaving her LivingMetrics™ CRM platform. She decided to record a personal message which is displayed in an email when she reached out to Mrs George who had been actively seeking information about retirement living options. She also added several pre-recorded videos on the subjects that most interested Mrs George so that she could watch them at her leisure and show them to her children..
Emma Richardson sits at her desk at Pier Place Retirement Village, her morning coffee steaming as she opens LivingMetrics™ Retirement Living CRM on her computer. As the senior sales consultant, she's preparing for what promises to be an important meeting with the George family, who are visiting this afternoon. But unlike traditional first encounters, Emma already knows this family intimately,  thanks to the intelligent data capture that began with their late-night conversations through ActiveDEMAND's AI Chat Virtual Assistant..
The four-bedroom house had been home to the George family for over four decades. It was where Carol George, now 75, had raised her children Sarah and Rob, tended her beloved garden, and created countless memories with her late husband. But five years after his passing, what once felt like a sanctuary had become an overwhelming burden..
In the Later Living sector, capturing and nurturing prospects at the right moment can make the difference between a successful sale and a missed opportunity. With 90% of potential residents preferring not to speak to someone immediately and the majority avoiding traditional web forms, the challenge for UK Later Living operators is clear: how do you provide immediate, contextual support while respecting prospect preferences? The obvious answer is a Web Chat Virtual Sales Assistant but you need it to think and sound like a real person..